Shipping Policy 

Last updated: September 2026

We carefully pack and dispatch all orders from the Coromandel Peninsula, New Zealand.

Processing times

Orders are normally dispatched within 1–2 business days. Orders placed over weekends or public holidays will be processed on the next business day.

New Zealand delivery

Shipping costs are calculated and displayed at checkout.

Estimated delivery after dispatch:

  • Urban addresses: 1–3 business days

  • Rural or South Island addresses: 2–5 business days

These timeframes are estimates and may be affected by courier delays, weather or public holidays.

International delivery

We ship to selected international destinations. Available countries and shipping costs are shown at checkout.

International delivery generally takes 7–21 business days after dispatch. Customs processing and local delivery conditions may extend this timeframe.

Duties, taxes and customs

International orders may attract import duties, taxes, customs charges or handling fees imposed by the destination country. Unless expressly included at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

Customers should check their country’s food-import requirements before ordering. Coromandel Sea Salt Company cannot control customs processing times or local import decisions.

Tracking

Where tracking is available, tracking details will be emailed once your order has been dispatched. Please allow time for the carrier’s tracking system to update.

Delivery addresses

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Additional shipping costs may apply if an order is returned because the address supplied was incorrect or the parcel was not collected.

Delayed, missing or damaged orders

If your order is delayed, missing or arrives damaged, please contact us at orders@coromandelsalt.co.nz with your order number.

For damaged deliveries, please retain the packaging and include clear photographs so we can investigate promptly. We will work with the delivery provider and arrange an appropriate solution where required.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or other applicable consumer law.